How long does it take to process and ship my order?
When you are viewing a product, you can see that item's estimated date of arrival based on its stock status in our system. Products listed as shipping within 1 business day will be processed within 1 day excluding major Holidays.
Orders are shipped complete and will be processed once all items are available for shipping.
Estimated shipping dates for Pre-Order items are provided by the manufacturer. These dates are subject to change based on production schedules and available inventory.
What are your hours of operation?
Our Customer Service team is available to serve you Monday through Friday 10 AM to 6 PM Eastern. Outside of these hours, we have an afterhours call center available to accept messages. Our Shipping Department is hard at work processing orders Monday through Friday from 8:30 AM to 6 PM Eastern Time. Clever Training is closed for major U.S. Holidays.
What is Affirm?
Affirm is a financial institute that offers financing for online purchases as an alternative option to credit cards.
How do I check on the status of my order?
Once your order has been shipped, an automated email will be sent to the email address provided with tracking details. You can then track the status of your shipment on the carrier’s website.
If you have an account, you can view the status of your order by logging into your account.
What happens if the credit card used to place a pre-order has changed before the item ships?
If your credit card details change before your order has shipped, please log into your account, update and save your payment details. This will allow us to charge the correct card and successfully complete your order.
If the card details have changed but have not been updated, we will contact you. In the event we can’t reach you, your pre-order will be cancelled and the item will be allocated to the customer next in line.
Can I use points to purchase a pre-order item?
Yes, you can apply points to the balance of a pre-order purchase. However, you cannot use points to cover the FULL balance of a pre-order item. You may elect to have points cover all except $1.00 of the order total. You will then be required to enter your credit card number and will be charged the $1.00 remaining balance when the pre-order is ready to be processed.